Cancellation policy

Purchase Options Cancellation Policy

1. General Policy

We understand that circumstances can change, and we aim to be fair and transparent with all cancellations. Please review the following terms carefully before placing an order.

2. Standard Orders

For regular in-stock purchases, cancellation requests must be submitted in writing as soon as possible. Orders that have not yet been processed or dispatched may be eligible for cancellation and a full refund.

If an order has already been processed, packed, or shipped, cancellation may not be possible, or additional restocking and administrative fees may apply.

3. Pre-Orders

Pre-orders are placed in advance to secure stock and often require us to allocate inventory specifically for your purchase. Because of this:

• Pre-orders cancelled after payment of the 5% deposit will forfeit the deposit. The 5% deposit is non-refundable and covers administrative and supplier reservation costs.
• Pre-orders that have been paid in full cannot be cancelled without a 25% cancellation fee. If cancellation is approved, the refund will be issued less the 25% fee.
• If a pre-order has already been dispatched or is ready for collection, cancellation may no longer be available.

4. Refund Processing

Approved refunds will be processed using the original payment method where possible. Please allow standard banking or payment provider processing times.

5. How to Request a Cancellation

To request a cancellation, please contact us promptly with your order number and reason for cancellation. Requests are reviewed based on the order status at the time of contact.

6. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.